Managed IT

Delegate, focus on your business

Managing critical IT infrastructure demands significant resources: technology watch, on-call rotations, updates, incident handling… All of these tasks pull your teams away from their core business.

Our managed IT service lets you delegate all of these operational responsibilities to experts, with contractual service commitments.

24/7 Monitoring

Your infrastructure is monitored around the clock.

Our proactive probes report in real time the status of all critical components across your servers and services.

• System resources CPU, RAM, disk, I/O, network latency and traffic - alerts before saturation, not after.
• Application services Availability and response time of every service: web, APIs, queues, Kubernetes pods and Docker services.
• Databases Query performance, replication, disk space and connections.
• Backups Daily verification of backup execution and integrity.**
• Custom modules For complex environments, we build custom probes specific to your business applications.

Our expertise

From on-premise to cloud, we master every environment:

• Bare-metal Management of physical servers with rigour and full traceability of all interventions.
• Public cloud AWS, GCP, Azure, OVHcloud - cost, performance and security optimisation.
• Private cloud OpenStack, Proxmox - full control over your infrastructure, data sovereignty.
• Hybrid Mixed on-premise / cloud architectures with unified, coherent management.

How we work

• 1
  Initial audit Full mapping of your infrastructure - services, dependencies, identified risks, potential failure points.
• 2
  Monitoring setup Deployment of monitoring probes, alert threshold configuration and escalation procedures adapted to your criticality level.
• 3
  Ongoing administration Updates, security patches, performance optimisation - applied in a planned, fully traceable and surprise-free manner.
• 4
  Incident management Immediate response from the first alert, diagnosis, resolution and systematic post-incident review to prevent recurrence.
• 5
  Monthly reporting Activity summary, availability metrics, incidents of the month and infrastructure improvement recommendations.

Compliance and security

We apply the same rigour to every environment, whether it is an SME or a critical infrastructure. Our approach systematically includes:

• Proactive risk identification in complex and heterogeneous environments
• Application of security standards adapted to your sector
• Full traceability of access and changes
• Vulnerability management and critical patch deployment within 24 hours*

DRP / BCP - Business continuity and disaster recovery

Hardware failure, ransomware, disaster: we help you analyse your risks and define your recovery objectives (RTO, RPO), then design the architecture suited to your risk tolerance.

Advisory service, on quote.

* After technical validation. Every patch is validated before deployment. An unstable patch can cause more damage than the vulnerability it fixes: when a patch carries a regression risk, we apply a workaround and keep you informed.
** For backups managed by Heavy Mind.